FAQ

    If you have a question about any of our products or our company, please look at the inquires below for answers.

    There are several ways to find and purchase our products:
    1. To find our products at a store near you, please use our store locator.
    2. You can purchase many of our products directly from nonnis.com.
    3. We also sell product through Amazon Fresh (this is the Amazon grocery delivery service available in select markets). Please note: all other Nonni’s items sold on Amazon.com (not through Amazon Fresh) are sold by third parties.

    All Nonni’s products are made in North America (USA & Canada).

    If you’d like to get in touch, you can:
    1. Fill out the form on our Contact Us page.
    2. Call us at 1-877-295-9604.
    THINaddictives are sold at Costco Canada; flavors vary throughout the year. THINaddictives are also sold at Loblaws, Sobeys, and London Drugs. Nonni’s Biscotti is sold at Sobeys.

    Unfortunately, our products are not currently available outside the U.S. and Canada.

    Product and Ingredient Questions

    For specific nutritional information, click here, then on whichever product interests you.
    For specific allergen information by product, click here, then on whichever product interests you. Please note that our allergen profiles are subject to change over time. If you have a life-threatening allergy, please periodically check back to view the up-to-date allergen chart. All Nonni’s products comply with FDA and industry standards for allergen controls, which includes segregating allergens during ingredient storage and production, conducting full allergen cleans between production runs, and testing for allergens on manufacturing equipment before use.
    All of our products are Orthodox Union Dairy (OU-D) Kosher Certified. The following THINaddictives varieties do not contain dairy ingredients: Cranberry Almond, Pistachio Almond, Cinnamon Raisin Almond, Mango Coconut Almond, and Lemon Blueberry Almond.

    Although there is not a food safety issue, for quality reasons we do not recommend you consume a product past the “best when used by” date. We print a “best when used by” date on the bottom of our cartons and on the side of our clear tubs.

    Our products are baked in individual batches, and may vary slightly in shape, length, width and density. While our goal is for the size to be uniform, there are times, due to this variation, that the biscotti may vary from batch to batch but still meet the weight requirement.

    Nonnis.com Orders and Shipping

    If you placed an order on our website, it should be delivered within 2-5 days. Once tracking information is available, you’ll receive an email with that information. If you have any questions in the meantime, feel free to contact us!

    Unfortunately, we can only ship within the US for right now.

    All orders are shipped via UPS from our facility in Tulsa, OK. Please note that UPS does not deliver to PO Boxes, you must enter a valid street address when placing your order.

    Don't see what you're craving?

    If you still have questions, drop us a line and let us know how we can help.

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    Nonni's Biscotti

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