FAQ
If you have a question about any of our products or our company, please look at the inquiries below for answers.
- To find our products at a store near you, please use our store locator.
- You can purchase many of our products directly from nonnis.com.
- We also sell product through Amazon.
All Nonni’s products are made in North America (USA & Canada).
If you’d like to get in touch, you can:
- Fill out the form on our Contact Us page.
- Call us at 1-877-295-9604.
THINaddictives are sold at Costco Canada; flavors vary throughout the year. THINaddictives are also sold at Loblaws, Sobeys, and London Drugs. Nonni’s Biscotti is sold at Sobeys.
Unfortunately, our products are not currently available outside the U.S. and Canada.
Product and Ingredient Questions
Although there is not a food safety issue, for quality reasons we do not recommend you consume a product past the “best when used by” date. We print a “best when used by” date on the bottom of our cartons and on the side of our clear tubs.
Our products are baked in individual batches, and may vary slightly in shape, length, width and density. While our goal is for the size to be uniform, there are times, due to this variation, that the biscotti may vary from batch to batch but still meet the weight requirement.
Nonnis.com Orders and Shipping
If you placed an order on our website, it should be shipped within 2-5 days. Once tracking information is available, you’ll receive an email with that information. If you have any questions in the meantime, feel free to contact us!
Unfortunately, we can only ship within the US for right now.
All orders are shipped via UPS from our facility in Tulsa, OK. Please note that UPS does not deliver to PO Boxes, you must enter a valid street address when placing your order.
Our New Look
Our new packaging will begin hitting store shelves starting in July 2023. You will see our products get updated at varying times over the next few months to reduce waste as we work through our existing inventory.
We take great pride in our product at Nonnis and assure you that our recent packaging updates have only affected the exterior appearance. The size and recipe of our products remain unchanged, delivering the same delicious taste and quality you’ve come to know and love.
Our delicious snack, formerly known as “Almond Thin Cookies,” is now called “Almond Crisps.” While the name has changed, the product remains the same, baked to crispy, crunchy, and chewy perfection. We value our customers’ feedback, and after listening to our fans, we decided to update the name to reflect the qualities of our product better. The overwhelming consensus was that using the word “crisp” is a clearer and more effective way to convey what our snack truly is.
Yes! All our products will come out with a new and refreshed look!
Don't see what you're craving?
If you still have questions, drop us a line and let us know how we can help.
